Data Protection Written in English Privacy

QueenBet Privacy Policy — How Your Data Is Protected

QueenBet takes the security of your personal information seriously. Read this Privacy Policy to learn what data we collect, how it is used, and what rights you have over your information.

Last Updated: January 2026
Data Protection Standards
Encryption StandardSSL 256-bit
Data Privacy98%
Third-Party SharingZero
Support Response24/7
Table of Contents
1. Introduction 2. Data Collection 3. Use of Information 4. Information Sharing 5. Cookie Policy 6. Security Measures 7. Data Retention 8. Your Rights 9. Children's Privacy 10. Policy Updates 11. Contact

Quick Summary: QueenBet never sells your personal information or shares it with third parties without your consent. Your data is used solely to improve our services and ensure safe betting.

1. Introduction

QueenBet (queenbet.im) is an internationally licensed online Sports Betting platform. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of our users ("you").

By creating an account on the QueenBet website or mobile app, you agree to this Privacy Policy. Your privacy matters to us — which is why we are fully transparent about how we collect and handle your data.

This Policy applies to the QueenBet website, mobile app, customer support channels, and any services connected to QueenBet. We provide this Policy in English for our users to ensure complete clarity on every point.

2. What Information We Collect

QueenBet only collects information that is necessary. Below is a detailed breakdown of the data we collect:

Data Type Example Reason for Collection
Identity Information Name, date of birth, nationality Account Verification & KYC
Contact Information Email, mobile number, address Account Management & Notifications
Financial Information Payment methods, transaction history Deposit & Withdrawal Process
Technical Information IP address, device type, browser Security & Fraud Prevention
Betting Activity Betting history, preferred sports Service Personalization & Responsible Betting
Cookie Data Browsing preferences, session data User Experience Improvement

We never store the full details of your national ID unnecessarily. After KYC verification, only the required portions of the document are retained in the system.

3. How Your Data Is Used

QueenBet uses the data we collect for the purposes listed below. Each use is transparent and justified:

  • Account Management: To handle registration, login, identity verification, and account security.
  • Service Delivery: To operate betting services, live scores, event notifications, and payment processing.
  • Customer Support: To address your complaints or questions and resolve any issues.
  • Fraud Prevention: To detect suspicious activity and prevent money laundering.
  • Service Personalization: To offer relevant promotions based on your preferred sports and betting patterns.
  • Responsible Betting: To analyze your betting behavior and, where necessary, issue warnings or set limits.
  • Legal Obligations: To comply with licensing authority regulations and maintain required records.
  • Marketing (Optional): To send you promotional emails or SMS with your consent. You can unsubscribe at any time.

4. Data Sharing Policy

QueenBet does not sell your personal data. However, it may be shared with third parties in the following limited circumstances:

  • Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
  • Technology Partners: With cloud hosting and security providers that operate our site, all of whom comply with our privacy policy.
  • Regulatory Authority: In response to lawful requests from licensing authorities or law enforcement agencies.
  • Fraud Prevention Agencies: To the relevant authorities in cases of suspected fraud or money laundering.

All third parties that support our services operate under strict confidentiality agreements and may only use your information for specified purposes.

5. Cookies & Tracking Policy

QueenBet's website and app use cookies and similar technologies. Cookies are small data files stored on your device.

Essential Cookies

Essential for login sessions, language preferences, and security. These cannot be disabled.

Analytics Cookies

To understand how the site is used. No personally identifiable information is exposed.

Preference Cookies

To remember your language, theme, and other preferences.

Marketing Cookies

Used to show relevant promotions. Can be disabled from your browser settings.

You can manage cookies from your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6. Security Measures

QueenBet uses industry-standard technology to protect your data. Our security layers include:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption. You will see a padlock icon in your browser's address bar.
  • Two-Factor Authentication (2FA): Enable OTP-based two-step verification for account login.
  • Secure Servers: Data is stored in internationally certified secure data centers and backed up on a regular basis.
  • Access Control: Only authorized QueenBet staff can access your data, and only when required for their specific role.
  • Regular Audits: Third-party security experts regularly audit our systems.
  • Fraud Detection: If unusual login activity or transactions are detected, account protection is triggered automatically.

Your password is stored in encrypted form. No QueenBet employee can ever access your password, and none will ever ask for it.

7. Data Retention Period

QueenBet does not retain data longer than necessary. Our general policy is as follows:

  • Active account data is retained for as long as the account remains open.
  • Following account closure, financial and transaction data may be retained for up to 5 years in accordance with legal obligations.
  • When you unsubscribe from marketing communications, your details are immediately removed from our marketing list.
  • Technical logs are generally deleted after 90 days.
  • KYC documents are retained for up to 3 years after account closure, then securely destroyed.

8. Your Rights

As a QueenBet user, you have the following rights over your personal data:

Right of Access

The right to know what data we hold about you and to receive a copy of it.

Right to Rectification

The right to correct or update any inaccurate or outdated information.

Right to Erasure

The right to request deletion of your data beyond what is required by law.

Right to Restrict Processing

To request that your data be used in a limited way under certain circumstances.

Right to Object

The right to object to marketing communications or data profiling.

Right to Portability

The right to receive your data in a machine-readable format.

To exercise any of these rights, email us at support@queenbet.im. We will respond within 30 days.

9. Children's Privacy

QueenBet is strictly for users aged 18 and above. We do not knowingly collect any data from minors.

If we have reason to believe a minor has used our services, we will immediately close that account and delete the associated data. If you are a parent or guardian and suspect your child is using QueenBet, please contact us at support@queenbet.im.

10. Changes to This Privacy Policy

This privacy policy may be updated from time to time to reflect changes in our services or legal requirements. In the event of any changes:

  • Updates will be published on this page with a revised date.
  • For major changes, you will be notified via your registered email or SMS.
  • Continued use of our services after an update will be considered acceptance of the revised policy.
  • If you do not agree to the updated policy, you may request to close your account.

11. Contact Us

For any privacy-related questions, requests, or concerns, please get in touch with us:

Email

Support@queenbet.im

Live Chat

24/7 Online Support

Response Time

Within 48 Hours

Why Your Data Is Safe with QueenBet

Our Six Pillars of Privacy Protection

256-bit SSL Encryption

Every transaction and data exchange you make is protected by bank-grade encryption — no hacker can break through it.

Data Is Never Sold

QueenBet never sells your personal information. Your data is not an asset to us — it is a trust. We are unwavering on this.

2FA Account Protection

Two-factor authentication prevents unauthorized access to your account. No one can log in without an OTP.

Restricted Access Policy

Only designated QueenBet staff can access your data, and only when required. Not all information is accessible to all employees.

Regular Security Audits

Independent cybersecurity experts regularly audit our systems to identify and address vulnerabilities.

Your Control

You can request to view, correct, or delete your data at any time. Your data belongs to you.

Privacy FAQs

What Users Ask Most

No, absolutely not. QueenBet never sells your mobile number or any other personal information to third parties. Your mobile number is used solely for account verification, OTP, and important notifications.

Yes. All payment information is protected with SSL encryption. We do not store your full bank account or card number. Payment gateways such as bKash and Nagad maintain their own security standards.

Yes. After closing your account, you can request deletion of all data beyond what we are legally required to retain. Financial transaction records must be kept for a specified period for legal reasons, but all other personal information will be deleted.

No. Your betting history is entirely private and confidential. Only you and the relevant internal teams (for security and compliance purposes) can access it. No third party or other user can view your history.

Every promotional email includes an "Unsubscribe" link at the bottom — one click and you're off the list. You can also update your notification preferences from your account settings. This does not apply to transactional or security-related emails.

Your Data Is Safe — Get Started Today

Your privacy is fully protected at QueenBet. Register today and enjoy a safe betting experience.

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